26 Best Bug Tracking Tools (Free and Paid) for 2021

26 Best Bug Tracking Tools (Free and Paid) for 2021

Bug Tracking Tools (a.k.a Defect Tracking Tools or Issue Tracking Tools) allow you and your team to capture, assign, prioritize, report, track, and resolve bugs quickly.

Highlights
  • Most tools on this list come with the best features.
  • Almost all the tools can be integrated with tools like Zapier, Asana, Jira, Trello, Slack, and many more.
  • Most tools on this list have a free trial period to help you make up your mind.

The main details of each tool are listed below, but if you’re in a hurry, here’s a quick list of the best Defect Tracking Tools.

#1. BUGZILLA
#2. HP ALM
#3. JIRA (developed by Atlassian)
#4. Mantis
#5. Shake
#6. Trac
#7. Redmine
#8. FogBugz
#9. YouTrack
#10. BugNet
#11. Backlog
#12. ReQtest
#13. eTraxis
#14. Zoho
#15. Axosoft
#16. Lighthouse
#17. BugHost
#18. Instabug
#19. DoneDone
#20. Bug Frog
#21. Ybug
#22. zipBoard
#23. SpiraTeam
#24. Monday
#25. Userback
#26. BugHerd

Pro Tip
When choosing a right bug tracking system, first thing you have to do is to evaluate different bug tracking tools listed above by using their trial version. It is always important to consider your software needs such as your budget, the size of your team along the overall features of the tool before finalizing it.

Don’t get confused with the terms defect and bug. Check this post to get out of that chaos .

I always argue that just finding the bugs is not the job of a QA.

A lot more a QA can do. But one of our primary jobs is to find bugs in software. 😉

Learn: How To Write A Good Bug Report .

Also, I recommend you go through this post on the Bug Life Cycle . It gives a clear idea of how a bug goes through the life cycle to be fixed in SDLC .

Before looking into the popular defect tracking tools list, I would like to raise some questions.
Are you working in a company where excel sheets are using to track the defects?

I don’t say using excel is not a good way of tracking bugs but why could not we try issue tracking tools, when we have the best alternative open source tools.

Everything in an organization is related to ROI (return on investment). So, most of the start-ups don’t invest in defect tracking tools and they simply use excel sheets to move on.

Are you using any tool for tracking bugs? Is the tool you are using available in the below list else let us know the tool which you are using and we will include it in our list.

List of Popular Defect Tracking Tools:

Here I am listing both free bug tracking tools and commercial bug tracking tools. Commercial tools have free trails too. Using a free trial you could play around before choosing a commercial plan.

Now that you know of a list, let us take a look at each of them in detail.

#1. BUGZILLA

Bugzilla is an open-source web-based bug tracking tool developed by Mozilla . It is one of the leading bug tracking tools used by many organizations.

Features:

  • Advanced search capabilities
  • Email notifications
  • Scheduled Reports (Daily, Weekly, Hourly, etc.) by Email
  • Reports and Charts
  • Automatic Duplicate Bug Detection
  • File/Modify Bugs By Email
  • Time Tracking
  • Request System
  • Private Attachments and Comments

Pricing: Free

Download BugZilla
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#2. HP ALM (Micro Focus ALM/ Quality Center (ALM/QC))

Micro Focus Application Life Cycle Management ALM / Quality Center QC is an application management solution to help you to define, build, test, and deliver applications fast and with confidence across the entire Software Development Life Cycle (SDLC). It’s a premium tool and has a free trial.

Features:

  • Requirement Management
  • Defect Management
  • Reports Management
  • Cross-Project Reporting
  • Integrate ALM/QC, Jira, and many other popular tools using Micro Focus Connect.

Pricing: Commercial and free trial available

Download Micro Focus ALM
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#3. JIRA (developed by Atlassian)

According to Atlassian, JIRA defect tracking tool is used for issue tracking and project management by over 50,000 customers. Companies like Twitter, Nasa, Audi, The Telegraph, and much more are using JIRA Software. Why still thinking, give a try. It is a commercial tool and it provides a free trial.

Features:

  • It is a platform-independent that could run anywhere
  • Workflow in JIRA can be easily customized based on our requirement
  • It acts as an issue tracking as well as project management tool
  • It allows us to track the progress of a project from time to time

Pricing: Commercial and free trial available

Download JIRA
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Don’t  miss: Best JIRA Alternatives You Should Know

#4. Mantis

MantisBT is an open-source web-based issue tracking tool. It also provides a mobile version. Users are able to get started in minutes to manage their projects.

Features:

  • Email notifications
  • It supports Android, iPhone, and Windows Platforms.
  • It is compatible with Chrome, Firefox, Safari, Opera, and IE 7+.

Pricing: It has both Free & Commercial versions (You get 30 days free trial on commercial plans too)

Download Mantis
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#5. Shake

Shake SDK is a bug reporting software that offers the ability to track & segment incoming bug reports. Once a bug is reported users can assign priority, assignee, and add tags to it. Additionally, Shake offers rich information with every bug report, such as activity history, device data, and detailed steps to reproduce. These are all searchable, so a user can find them easily.

Features:

  • It allows users to report bugs using screenshots or video.
  • It can be integrated with the tools such as Zapier, Asana, Azure DevOps, GitHub, ClickUp, Jira, Trello, Slack, and many more.
  • It allows users to report bugs even when offline.

Pricing: It has both Free & Commercial versions

  • Free plan: Its a forever free plan
  • Premium: $50 per active app, per month
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#6. Trac

Trac is an open-source, web-based project management, and issue tracking tool. The features include project management, bug tracking, the search engine for tickets, email notifications, etc.,

Pricing: Free (check @ official website)

Download Trac
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#7. Redmine

Redmine is open-source, web-based project management, and issue tracking tool. Some of the main features of Redmine are multiple projects support, flexible role-based access control, flexible issue tracking system, Gantt chart, multi-language support, issue creation via email, etc.,

Pricing: Free

Download Redmine
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#8. FogBugz

FogBugz is a web-based project management and issue tracking tool. It comes with features like a powerful search engine, issue tracking, Agile project planning, project management, support help desk, time tracking, discussion groups. Used by over 20,000 software development teams.

Pricing: Commercial but you get free for 2 users (on demand). Check the pricing page and confirm with the FogBugz support team if you feel to use it.

Download FogBugz
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#9. YouTrack

YouTrack is a web-based bug tracking tool and project management software developed by JetBrains. It allows you to install it on your server. It includes features like Bug & Issue Tracking, Agile boards, Reporting, Time Management.

Pricing: Free (Stand-alone installed on your server for 10 users) & Commercial

Download YouTrack
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#10. BugNet

BugNET is a free, open-source issue tracking and project issue management solution for the ASP.NET platform.

Pricing: Free

Download BugNet
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#11. Backlog

Backlog is an online project management software for your whole team.

It allows you to capture, track bugs, and seamlessly manage the end-to-end development of your products.

Teams can easily recognize every bug in the workflow through this issue tracking tool.

Features:

  • Easy to monitor tasks of any status through Gantt charts, burndown charts, or Boards.
  • Push notifications for every new issue
  • Easily upload attachments using drag and drop
  • Easy to breakdown tasks into subtasks and checklists
  • Supports Git and SVN repositories
  • Free native iOS and Android apps
  • Easy to migrate from Jira and Redmine.
  • Can be integrated the Backlog bug tracking tool with Slack, Jenkins, Jira, Google sheets importer, Email importer, iOS App, Android App, Typetalk, Redmine, Jira Importer.

Pricing: Commercial and free trial available

Download Backlog
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#12. ReQtest

ReQtest offers a bug tracking module that allows developers & testers to collaborate easily on fixing bugs. With ReQtest you can import all your bug reports from a CSV file. You can automatically synchronize ReQtest bugs with Jira issues. Also, you can easily integrate JIRA projects with ReQtest projects.

Pricing: Commercial and free trial available

Download ReQtest
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#13. eTraxis

eTraxis is an OpenSource bug tracking tool with the ability to set up an unlimited number of fully customizable workflows. “eTraxis” is an acronym with initialism of “extensible tracking system”. eTraxis can be used for tracking almost anything, but the most popular cases are a bug tracker, a helpdesk, and even a CRM system.

Pricing: Open source

Download eTraxis
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#14. Zoho

Zoho Bug Tracker is an online bug tracker and issue tracking software that helps you to track and fix bugs quickly. You can easily integrate the Zoho bug tracking tool with tools like Google, GitHub, Bitbucket, Dropbox, Zoho Analytics, Zoho Desk, Zoho Books, Zapier.

Pricing: Commercial and free trial available

Download Zoho
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#15. Axosoft

Axosoft is a bug tracking system that allows you to use as on-premises software or as a hosted software. It allows you to manage your user stories, bugs, support tickets. Axosoft’s Card View is a fully interactive kanban board that allows you to visualize item real-time statuses and progress.

Pricing: Commercial and free trial available

Download Axosoft
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#16. Lighthouse

Lighthouse is a web-based issue tracking application. No matter whether you’re a large company or a small bootstrapped team, Lighthouse is the perfect ticket tracking solution to keep track of your project development with ease. It also integrates with dozens of useful services like Airbrake, Github, Exceptional, Beanstalk, etc.

Pricing: Commercial and free trial available

Download Lighthouse
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#17. BugHost

BugHost is a fully-featured bug tracker designed to serve Enterprises, SMEs who need high volume licensing in a reasonable price. It is easy to categorize, report, and delegate bugs. It provides an end-to-end solution designed for windows. It allows you to record unlimited defects. Even your customers can directly post bugs to your project and also it comes with strong security protection to access bugs.

Pricing: Commercial and free trial available

Download BugHost
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#18. Instabug

Instabug is a bug reporting tool for mobile apps. It empowers mobile teams to release with confidence through the comprehensive bug and crash reports, in-app surveys, and real-time user feedback. You can connect Jira with Instabug to provide your users and testers with an easy way to share their feedback and report any bugs they find in your app.

Pricing: Commercial and free trial available

Download Instabug
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#19. DoneDone

DoneDone is a simple issue tracker software. It is used to manage the development, testing, and customer support. You can connect DoneDone with Harvest, Slack, GitHub, Glip, Zapier, Google Drive, and TestLodge. It comes with a free 30-day trial.

Pricing: Commercial and free trial available

Download DoneDone
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#20. Bug Frog

Bugfrog is a visual defect reporting system. It allows us to capture and send annotated screenshots to our favorite tools straight from our browser. It supports integration with the tools such as Trello, JIRA, Slack, Asana, Zapier, Github, Gitlab, and Monday.com. It comes with two weeks of a free trial.

Pricing: Free trial for 14 days and thereafter $19 per month.

Download Bug Frog
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#21. Ybug

Ybug is a visual feedback and bug reporting tool for websites.

Features:

  • Collect feedback with screenshots – Get a screenshot of the page along with the feedback and all the necessary context such as the browser and environment details.
  • Client-side error recording – We capture Javascript errors and console output for faster bug reproduction and debugging.
  • Integrates with your bug tracker – Do you already use another bug tracking tool? No problem! Ybug integrates with 20+ 3rd party services.
  • Works in all modern browsers.
  • Chrome & Firefox extensions.
  • Easy to set up & customize.
  • Email and chat support.
  • Future video bug tracking (currently in progress).

Pricing: It comes with a free plan for 1 team member with 1 project. Also it has three different plans Basic (5 team members with 3 projects), Startup (15 team members with 10 projects), and Company (30 team members with 15 projects) with pricing €10 /mo, €23 /mo, and €47 /mo

Download Ybug
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#22. zipBoard

zipBoard is a web-based visual review and bug tracking tool. It’s simple, easy-to-use UI and ability to be integrated with apps like Slack, JIRA, Slack, etc., makes it a great review and collaboration tool that both technical and non-technical stakeholders can use easily. Also, you can have unlimited collaborators.

Pricing: zipBoard has a free 14-day trial and has premium plans based on your needs. You can subscribe monthly or annually.

Download zipBoard
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#23. SpiraTeam

SpiraTeam is Inflectra’s Application Lifecycle Management (ALM) platform. It provides the ability to manage the requirements, test plans, tasks, bugs in one environment, with complete traceability from Requirement to completion.

Features:

  • Project Management – Manage requirements test coverage
  • Bug Tracking – It tracks bugs, enhancements, risks, and issues.
  • Mobile device support – Supports iOS, Android, and Windows.
  • Web-based graphs and reports in HTML and MS Office formats.
  • Email Integration – Ability to report bugs and issues through email.

Free Trial: 30 days

Pricing: $125.99 per month per 3 concurrent users on cloud.

Download Userback
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#24. Monday

Monday is a visual bug tracking software for all agile projects. It tracks all the bugs in one place and helps improve team collaboration.

Features:

  • Filter and prioritize the bugs simply by “dragging and dropping”
  • Allows you to customize the right workflow for your team
  • Integrates with Gmail, Google Calendar, Mailchimp, etc.,

Pricing: Free forever upto 2 seats and $8 per seat per month

Download Monday
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#25. Userback

Userback is a bug reporting tool that makes your work easy in reporting bugs with annotated screenshots and video screen recordings. It helps developers in fixing the issues much faster with all the information by capturing the console logs, browser, and operating system information automatically. Its feedback widget can be easily linked to any website and allows users to report bugs without leaving your website.

Features:

  • Annotated Screenshots
  • Video Recordings
  • Bug Reporting Template
  • Custom Workflows
  • Email & Chat Notifications
  • Attachments
  • Console Logs
  • Event tracking
  • Save time and work
  • Jira, Github, Gitlab Integration
  • Zapier Integration

Free Trial: 14 days

Pricing: $8/month

Download Userback
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#26. BugHerd

BugHerd is a simple bug tracking tool and visual feedback software. This website feedback tool allows you to collect, manage, and act on website feedback. It allows your clients to pin feedback to elements on a webpage for precise locating of issues. It captures technical information required (such as Browser, OS, Screenshot, etc.,) to replicate and fix the bug.

Features:

  • Annotate screenshots.
  • Pin feedback to website elements.
  • Real-time comments.
  • Integrates with GitHub, GitLab, or BitBucket.

Pricing: $39 per month per 5 users

Free trial: 14 days

Download BugHerd
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FAQ’s – Bug Tracking Tools

What is Bug Tracking Tool / What is Defect Tracking Tool in Software Testing?

Bug tracking tools in software testing are applications that help us to record, report, and monitor the bugs in a software development project.

Open Source Bug Tracking Tools

Open source bug tracking tools are available for free and these are the alternatives to popular commercial bug tracking tools. It doesn’t mean that all the open-source defect tracking tools are completely free. Some open-source bug tracking systems bring added value to their open-source one with their commercial project. Here in this article, we are going to list some open source bug tracking systems along with commercial defect tracking systems.

Which bug tracking tool is best?

Some of the Best bug tracking tools are as follows

#1. BUGZILLA
#2. HP ALM
#3. JIRA (developed by Atlassian)
#4. Mantis
#5. Shake

Is Jira a defect tracking tool?

Jira is a widely used issue tracking software that manages agile projects and tracking bugs.

Which factors should you consider while selecting a Bug Tracking Software?

Factors we should consider while selecting a tool are as follows
1. Do a free trial
2. System requirements to use the tool
3. Pricing of the tool
4. Support and updates policy of the vendor
5. Employee training cost on the tool
6. Customer support
7. Reputation of the tool

What are the features of bug tracking software?

– Bug reporting & tracking
– Log management
– Custom fields
– Custom workflow
– Search, filtering & sorting functions
– Integration with popular third-party tools like Jira, Git, GitHub, etc.,
– Reports & Metrics
– Email notifications

What’s the best free bug-tracking software?

1. Bugzilla
2. Mantis Bug Tracker
3. Redmine
4. Zoho BugTracker
5. Backlog

Research Process – Defect Tracking Tools Comparison Criteria:

  • Total time we spent on evaluating these tools: 48
  • Total tools evaluated: 26
  • Total tools finalized: 22

Over To You:

I have just mentioned popular Issue Tracking tools here. If you are using any other issue tracker tools which are not listed here. Please let us know in the comments section.

I would like to conclude here. If you find any other defect tracking tools so handy and useful, please comment below. Here I have hand-picked a few posts which will help you to learn more about Software Testing.

  • Test Strategy Document – A Complete Guide
  • How To Prepare A Test Plan
  • Test Case Template with Detailed Explanation
  • Best API Testing Tools
  • Popular Test Management Tools
  • Explain Test Automation Framework
  • Why You Choose Software Testing As A Career
  • Manual Testing Tutorial
  • Selenium Tutorial
  • Sample Resume for Software Testers Freshers and Experienced Professionals

If you have any more questions, feel free to ask via comments. If you find this post useful, do share it with your friends on Social Networking.

Disclaimer: The order of tools doesn’t suggest any recommendations. You may choose any tool as per your requirements.